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Find answers to your questions about the purpose or use of the yawave User Interaction Suite.

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For all questions regarding the yawave product in use.

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Learn how to use the software for specific purposes.

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Do you have any questions or concerns? Then don’t hesitate to contact us.
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Frequently asked questions

Maybe our FAQs already help you.

What does the User Interaction Suite include?

Our User Interaction Suite includes the Content Hub and the Community Hub.

When and how can I cancel my subscription?

You can easily cancel your subscription by clicking the “Cancel” button in your user account. You can cancel your subscription at any time. You will have full access to the current subscription until the end of the subscription period.

Can I downgrade, e.g. from Enterprise to Business?

Of course you can easily downgrade with the “Customize” button in your account, as long as your contacts and activities in your current subscription do not exceed the volume. The downgrading will take effect at the time the current subscription ends.

What payment methods do you accept?

We accept MasterCard, VISA and American Express credit cards. Our payment system is powered by stripe.com, a leading global payment service. Stripe exceeds current standards for secure payments. If you want to learn more about Stripe’s security standards, you can find additional information here.

Can I pay by invoice?

We are happy to offer invoicing options for business and enterprise annual subscriptions. Contact us so we can customize the subscription accordingly.

What if the volume exceeds the subscription limit?

When you purchase a subscription, you have access to certain features and can manage a certain number of contacts and activities. In case your contact or activity volume exceeds your plan, you have the flexibility to upgrade and purchase additional volume and continue your publications.